Information for service users

IMPORTANT Coivd-19 (Coronavirus) Advice – Your Probation Supervision

Please keep checking for the latest updates here.

Your Probation contact and/or Unpaid Work and Programmes

You will still be required to keep in touch with your Offender Manager and could be breached or recalled if you fail to do so.  The CRC continues to operate as an essential public service, though your supervision may be carried out differently to accommodate the Government’s advice on social distancing. 

Group delivery of Programmes and Unpaid work is temporarily suspended, however your Case Manager will notify you if you need to attend on a one to one basis, and when your attendance will go back to normal. 

It is vital that we are able to contact you and come and visit you if required whilst adhering to the social distancing guidance, so you MUST make sure we have your correct telephone number and address, and contact us if this changes.

If you do not have access to a mobile phone, please speak to your Case Manager.

If you are subject to Licence conditions, they remain in place as normal, and it is important that you continue to comply with them. Please contact your Case Manager if you have any concerns about this.

If you become homeless, it is very important that you speak to your Case Manager as soon as possible so that we can take action to support you.

If you are unwell, or have been advised to socially isolate, please let your Case Manager know as soon as you can.

Further support

We understand this can be a worrying time, and remain available to support you and to assist with any concerns you may have.

To contact us please phone the following numbers between 10am and 2pm, Monday to Friday:

For Stoke and Staffordshire, please call 01782 251 002
For Birmingham, please call 0121 628 1130
For the Black Country, please call 01902 83 1070
Please note that due to the ongoing situation with Covid-19 some of our telephony lines may not be fully staffed so please keep trying.
To receive more regular updates please contact your case manager and ask to be signed up to our text messaging service.

Every year, we help thousands of people just like you get their lives back on track. We can’t solve all your problems for you, but there is a lot Staffordshire and West Midlands Community Rehabilitation Company can offer.

On your order, we and other organisations can help you to:

  • stop offending
  • overcome drug misuse or drink problems
  • get a job, training or education (including basic English and maths)
  • sort out debts and benefits
  • sort out accommodation issues
  • plan for the future

Find your probation office

Types of sentence – Find out how sentences are served both in prison and within the community.

What is a Community Order?

What is a Probation Practitioner?

A Probation Practitioner is someone from the probation service.

What does an Probation Practitioner do?

Your Probation Practitioner will ask you:

  •  what you think led you to offend in the first place
  •  what you think might lead you to offend again

They will talk to you about what you might do to reduce your chances of offending again. This could be work or training, getting help with managing money or having treatment for drugs and alcohol misuse. They will build these things into an action plan for you to follow during your sentence. You will be expected to co-operate completely with this plan.

Your Probation Practitioner will meet you regularly to see how you are getting on. We try to make sure you have the same Probation Practitioner from start to finish, so you can get to know each other.

What can you expect?

Your Probation Practitioner will want to know how you are getting on with the activities on your plan. This could include:

  • learning a skill
  • getting specialist advice or help
  • having treatment for drug or alcohol addiction

You may not always get the help you want when you want it. But, if you don’t, you should be told why.

If you’re in custody, you may also have an supervisor who will help to arrange some parts of your plan. They’ll keep your Probation Practitioner informed of your progress and any difficulties you might be having, and will check regularly on how you are doing.

What do we expect from you?

You must comply with all the expectations of your sentence.

We also expect you to:

  • keep up a good relationship with your Probation Practitioner and supervisor, talk to them about what you need, and do what they ask you to do
  • stick to the sentence plan you make with your Probation Practitioner – it has been put together specially for you
  • make the best of this chance to make changes in your life so that you will not harm yourself or anyone else by reoffending
  • Your Probation Practitioner can help you build your plan – it’s up to you to make it work.

If you have a complaint

If you have a complaint, please follow the guidance in this leaflet.

Information about your programme – Probation Programmes are designed to help you. Find out more information about your programme here.

 SWM app on SamsungGet the app

SWM Probation has an app for use on Android smartphones. You can download it from Google Play here.


Data Protection – your right to confidentiality and to see your records