Information for service users

Every year, we help thousands of people just like you get their lives back on track. We can’t solve all your problems for you, but there is a lot Staffordshire and West Midlands Community Rehabilitation Company can offer.

On your order, we and other organisations can help you to:

  • stop offending
  • overcome drug misuse or drink problems
  • get a job, training or education (including basic English and maths)
  • sort out debts and benefits
  • sort out accommodation issues
  • plan for the future

Find your probation office

Types of sentence – Find out how sentences are served both in prison and within the community.

What is a Community Order?

What is a Probation Practitioner?

A Probation Practitioner is someone from the probation service.

What does an Probation Practitioner do?

Your Probation Practitioner will ask you:

  •  what you think led you to offend in the first place
  •  what you think might lead you to offend again

They will talk to you about what you might do to reduce your chances of offending again. This could be work or training, getting help with managing money or having treatment for drugs and alcohol misuse. They will build these things into an action plan for you to follow during your sentence. You will be expected to co-operate completely with this plan.

Your Probation Practitioner will meet you regularly to see how you are getting on. We try to make sure you have the same Probation Practitioner from start to finish, so you can get to know each other.

What can you expect?

Your Probation Practitioner will want to know how you are getting on with the activities on your plan. This could include:

  • learning a skill
  • getting specialist advice or help
  • having treatment for drug or alcohol addiction

You may not always get the help you want when you want it. But, if you don’t, you should be told why.

If you’re in custody, you may also have an supervisor who will help to arrange some parts of your plan. They’ll keep your Probation Practitioner informed of your progress and any difficulties you might be having, and will check regularly on how you are doing.

What do we expect from you?

You must comply with all the expectations of your sentence.

We also expect you to:

  • keep up a good relationship with your Probation Practitioner and supervisor, talk to them about what you need, and do what they ask you to do
  • stick to the sentence plan you make with your Probation Practitioner – it has been put together specially for you
  • make the best of this chance to make changes in your life so that you will not harm yourself or anyone else by reoffending
  • Your Probation Practitioner can help you build your plan – it’s up to you to make it work.

If you have a complaint

If you have a complaint, please follow the guidance in this leaflet.

Information about your programme – Probation Programmes are designed to help you. Find out more information about your programme here.

 SWM app on SamsungGet the app

SWM Probation has an app for use on Android smartphones. You can download it from Google Play here.


Data Protection – your right to confidentiality and to see your records