Contact us

Contact us

Please note the following email-boxes are not suitable for urgent requests – please use the phone numbers below instead.  

For general enquiries:

Depending on who you are, we now have a dedicated phone number for you to use. Please call the relevant number below to speak to someone who can help you:

  • Service users please call: 0800 200 6565
  • Partners / other agencies please call: 0121 273 5000
  • Staff from the National Probation Service please call: 0121 273 4500
  • Community Payback beneficiaries, or anyone else please call: 0121 273 5500

We are open Monday to Thursday 8.30am – 6pm and Friday 8.30am – 5pm.

General enquiries email: customerservices@rrp.gse.gov.uk

Feedback and complaints:

We welcome feedback from the people using our services. We take all comments seriously and value them as a way of improving our services. A leaflet which explains how to send feedback or complaints to us is here.

Feedback – Let us know if you have suggestions, feedback or want to thank someone. You may include your contact details or remain anonymous if you wish. Please use this form and give to reception at your local office, or post to the following address: Feedback Team, Reducing Reoffending Partnership, Centre City, Customer Services Centre, 7 Hill Street, Birmingham, B5 4UA.

Or email us at: feedback@rrp.gse.gov.uk

Complaints – If you would like to make a complaint, please use this form and give to reception at your local office, or post to the following address: Complaints Team, Reducing Reoffending Partnership, Centre City, Customer Services Centre, 7 Hill Street, Birmingham, B5 4UA. Please ensure you include your contact details.

Or email us at: complaints@rrp.gse.gov.uk

For recruitment enquiries:

HR Department
Staffordshire and West Midlands Community Rehabilitation Company
Head Office
Ground Floor, 7 Hill Street, Birmingham, B5 4UA

Tel: 0121 273 5074 / 5062

For press enquiries about Staffordshire and West Midlands Community Rehabilitation Company:

PR and Communications Unit
Tel: 0121 273 5022/23  Email: communications@rrp.gse.gov.uk

For press enquiries about the National Probation Service:

Ministry of Justice (MoJ) News Desk number – 0203 334 3536 or the out of hours number – 07659 173 270.

The news desk operates Monday to Friday 7am-7pm; and the out of hours number operates Monday to Thursday 7pm-7am and Friday 7pm to Monday 7am.

For National Probation Service queries related to the Midlands region:

midlandsdivisionaloffice.generalenquiries@probation.gsi.gov.uk

For probation officers transferring offenders to Staffordshire and West Midlands Probation, download a list showing which of our offices cover which postcode.

If you need any of the information on this website in another language or a different format, please contact the PR and Communications Unit as above.

 

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If you're giving feedback about a Community Payback (CP) Project, please complete the following:

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